AWS AI Practitioner (AIF-C01) · Free practice question 4 of 12
Lex conversational chatbot intents
Tidewater Utilities wants to build a chatbot for its website and phone line that recognizes what customers want, such as 'report an outage' or 'check my bill', and collects the details needed to complete each request. Which AWS service is designed for building this conversational interface?
- A.Amazon Polly
- B.Amazon Personalize
- C.Amazon Lex
- D.Amazon Textract
Show answer and explanation
Correct answer: C. Amazon Lex
Why: Amazon Lex builds conversational interfaces for voice and text, using intents to capture what the user wants and slots to collect the details needed to fulfil the request. Personalize generates recommendations, Textract extracts document data, and Polly only converts text to speech.
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